Testimonials

Excellent friendly service. The staff are friendly and know their stuff. More than happy to continue this professional relationship.

I was very happy with the information given to me on my first visit to Essence Audio. The two ladies were really nice & not at all pushy. Looking forward to my next visit and trialling a hearing aid. I would certainly recommend Essence Audio.

I've been going to Essence Audiology for several years. I always find them extremely thorough, helpful and caring. I do not hesitate to recommend them. I am very grateful for their skill and caring.

The Lady was very friendly and very helpful, thanks.

Very comfortable experience. Treated with respect .overall a nice experience.

The service was very professional, with information presented clearly and a range of options presented

Very friendly and very helpful Would recommend

My Work Cover aids were dieing with just under a year to replacement.The helpful staff organised a new set of government funded aids that are just amazing, I can hear better than I have for ages.I can’t speak highly enough for their dedication and help,

Always fabulous attention. Checking my ears & hearing aids is always a professional examination. Both my ears got the royal treatment today. Delightful staff & service. Nothing is a problem. We'll done. Chris

My first visit to Essence Audiology was very satisfying. I found the staff to be professional and extremely easy to communicate with. I am very satisfied with the service and the treatment I received.

My very elderly mum(99) and I both utilise Essence Audiology and have done so since their inception in Albury. We have always been treated with caring and respect. Nothing is too much trouble and if we have issues with our hearing aids we are seen promptly and problems solved efficiently.

Staff helpful and very professional.

From the time I phoned for an appointment to my treatment all staff were lovely. I'm very appreciative of Caitlyns treatment. Thank you so much

I attended for microsuction for wax removal. Annabel was friendly, courteous and knowledgeable and the procedure was fast, painless and effective. I am so happy to have my hearing restored. I will be back in 6 months' time for a checkup. Thank you Annabel

My experience today at Essence Audiology was positive. Audiologist Caitlin, was very professional, patient and kind she explained everything thoroughly. Thank you.

Great service. Prompt, professional, and painless. I will be back.

Professional and pleasant with tips to help with hearing problems and happy to take the time to answer any questions

Great to suction to get my ear wax out and very gentle. Thank you!

Fast, efficient and friendly service! The Audiologist should be banned from leaving! Thank you.

Always friendly and helpful.

The EA audiologist ladies were very friendly and encouraging with dad. They were patient and explained the process to dad.

I cannot speak highly enough of Caitlin and Sarah. I felt that I was really heard in terms of my hearing needs and barriers I was facing. Caitlin provided suggestions for improving my hearing in various situations including work and social environments and supported my use of technology with some great advice and training. I felt valued and at no point was I coerced into purchasing products I did not need. At FoH Sarah was friendly, welcoming and helpful. Altogether a very satisfying experience

Very thorough checkup with both Caitlin and the receptionist very pleasant to deal with

Friendly and knowledgeable people. Took the time to explain things in an easy to understand way

Every thing was explained to me in a way that I could understand. I felt at ease with the audiologist.

My husband is a farmer and very difficult to get into Albury. When he does the team are fantastic and extremely helpful ensuring his hearing aids are updated with the latest features and his concerns are addressed with ease and compassion. Cannot recommend these guys enough.

My experience with Essence Audiology was excellent. It wasa very professional service from the Receptionist to the Audiologist. I was given the time to ask many questions in an unhurried and considerate way and provided with a clear explanations. I highly recommend the service.

Highly recommend Essence Audiology. Staff are extremely pleasant and efficient and I felt very comfortable.

My experience at Essence was great. With other audiologists I was put off by their hard sell manner, & reluctant to visit an audiologist again. Essence, on the other hand, has been a breath of fresh air. Very professional yet friendly and helpful staff. I was certainly offered upgrades, but it was done in a helpful, pressure free manner. The fitting & adjustment of my new hearing aids was also quite an experience, especially how they were able to fine tune them to suit my needs. My sincere thanks to Essence Albury!

very helpful

Reception and audio room staff excellent on time. facilities very good. Service was too the point stress free highly recommended,

Was advised to see essence for a work hearing test. Making the appointment was easy and the staff during the test were awesome. Really nice shop. Highly recommend!

Great experience very happy with the service and they have a lot of patients thank you

The girls were very nice, made me feel relaxed. Procedure was a little uncomfortable but not that bad. I would definitely go back again

On time service. Very helpful.I recommend the audiologist Nisha.

Informational, Helpful and Polite. 10 out of 10

Fabulous experience. Extremely professional. Very informative. Will definitely be returning.

Friendly smiling Nisha was a pleasure to talk and laugh with would recommend the essence audiology business to all.

All good. No waiting, very nice people at reception and audio room. Recommended.

Great services and very understanding and thorough

Amazing A wonderful experience from start to finish very helpful and knowledgeable Conducted hearing test effectively and quickly with a great explanation on hearing loss and progression levels

Very happy with Essence Audiology. Great staff and nice, professional environment as well. The team there are always patient and helpful. Gold star.

It was the first time in over 80 years that my ears had a "proper" clean, my consultant was very professional, she answered all of my questions without an umm or err. What more could anyone want??

These ladies were very caring and the main thing for me is they accommodate my fragrance sensitivity which makes a huge difference

Highly recommend. Easy to deal with and they don’t overcharge so thank you and cheers

Walked in off the street. Just arrived in Albury. Reception staff were courteous and very helpful. Given an appointment the following day with the lady audiologist, who provided excellent advice and service. No pressure was applied in the choosing of my new hearing aids. After being with one Australian wide company for 15 years, I appreciate now the benefits of the independent advice and excellent service given by Essence Audiology.

My annual check up was most satisfactory.

Very helpful and friendly, squeezed me in on short notice and were great to deal with. Will be back and wouldn't hesitate to recommend

The team at Essence Audiology are all vey knowledgeable and friendly. Very happy with the service and highly recommended.

Emailed to see if I could get an appt in albury. Received a callback with an appointment for Monday. Staff were friendly and very informative with the procedure (ear wax removal), process nice and easy no pain. Good pricing. Lots of parking out front and close by. Definitely recommend Essence Audiology in Albury.

Excellent service!!

Didn't get a chance to leave a review however i will leave one now. I was travelling from sydney to melbourne 2 weeks ago with a blocked ear and decided to stop by at essence to get my ears checked. My left ear was completely blocked, and my right one was almost blocked. Fortunately, the team at Essence Albury provided exceptional service and cleaned out the wax from both ears. Highly recommend!!

Went to Essence Audiology Albury, what a lovely refreshing experience. The receptionist was lovely, friendly and very helpful. She went the extra mile to see if I was eligible for Medicare assistance. The Audiologist was just as fantastic. Was a good, happy in persona and absolutely friendly too. My left ear was blocked and she so easily and tenderly treated me. I loved their professionalism and will recommend them anytime. Thank you Essence Audiology in Albury. Your service is the best.

I was totally pleased with my visit, I even learned that I could control my hearing aides using my mobile, very impressed. Can't thank you enough for a wonderful experience.

I have been with essence audiology for 2.5 years. They are extraordinary and professional and friendly group they listen to you and test your hearing to decide what type of hearing aid you may need. The follow-up is great. I cannot thank them enough for their service. Bob.

Great service, very patient with elderly customer. Would recommend to everyone. Always available for a review, prompt appointment.

Katelyn was the Audiologist conducting my hearing test. I found her very polite and professional at all times during my test.

As usual I found Essence extremely good. On my visit for my hearing aid maintenance check I was treated as a valued client and they replaced an ear tube and checked my ears for wax amongst other things. Hearing quite a bit better now with all the wax that was found and removed. Totally happy with the service and attention that I received. Thanks Essence!

Great professional service with my hearing the outcome and not just seeing me as an easy target for expensive hearing aids

Friendly, professional and efficient. Thank you.

Excellent service and staff. As usual.

Was a lovely experience. No waiting, gentle touch by audiologist. Can recommend it very highly. Thanks ladies.

Honestly the service I recieved was sensational..above and beyond... I would highly recomend these services to anyone thats looking for some help with there hearing. There communication 100% excellent work. I left happy and being able to hear again was amazing thank you to Sarah.

Outstanding caring customer service for my 93 year old Grandmother who had a Perforated ear drum. Went above and beyond and would recommend to anyone 10/10

I attended Essence Audiology in Albury for a full hearing assessment with Caitlin. Caitlin was very thorough and explained all tests that she was completing and gave me an explanation of the results. Caitlin was also happy to sent a report to my GP. I highly recommend Essence Audiology.

I have had quite a few visits to the Albury branch and on each visit both the staff and the audiologists have been exemplary. Recommend highly

Caitlin is wonderful and helpful and the lovely lady on the front desk both my wife Shiree and I are very grateful for the excellent service.

Technician was friendly, professional and explained the process clearly. The rooms are clean and pleasant.

I was nervous to go and get my ears checked. The woman who did my hearing check was kind, patient, understanding and gave me plenty of great advice. Highly recommend.

I went to get an audiometry last week and the service was really good, I was having a hard time and everyone was patient and understanding of my situation. The audiologist took the time to explain everything to me and included me in the strategies she recommended to follow up my diagnosis. They also sent me my results by email as requested. Highly recommend this place!

Couldn’t wish for better service. Receptionist and Audiologist were beyond reproach

Good service. Polite friendly staff. Easy to find location.

More affordable than other ENT specialists in the area. Forgot my appointment so they rang me to see where I was....and gave me 10 mins to make the booked consultation. It was close by so I was able to make it. Pretty flexible in that regard.

Very informative, very thorough, and very pleasant to talk too

The service I received at Essence Audiology was absolutely 1st class,very friendly and helpful staff.I recommend Essence Audiology 100%

We were very happy with your care and expertise. Thankyou

Very thorough & friendly service

A very pleasant visit, everyone at Essenceaudiology was great, very professional and friendly. Kate the Audiologist who looked after me was wonderful and very tenacious at removing my very stubborn ear wax.

Highly recommend Essence Audiology Albury. I was very impressed with the level of professionalism and genuine care. All aspects of my test were explained. Overall, a very positive experience.

The staff were very professional and courteous. I was very pleased with the whole appointment and would highly recommend Essence Audiology to anyone experiencing problems with their hearing.

I have always had a positive experience at Essence Audiology. My most recent appointment was unhurried and thorough with lots of good advice from my very capable audiologist.

Really efficient, very thorough, explained everything really well, I was very happy at the end of it all.

The team at Essence were fantastic. Our son need a hearing test and we were worried that his attention would wonder. The audiologist did a great job of keeping him comfortable and made it a fun experience for him.

Super pleasant experience

Audiologist was pleasant and kind. She was happy to listen to my concerns without me feeling rushed. Would recommend to others ☺️ Thank you!

The person who set the hearing aid up was fantastic, But to try and contact essence by phone is a absolute night mere you have to leave a message for them to get back to you, and 9 times out of ten I missed the call, then I would return the call and it was ground hog day all over again

Kind, lovely and understanding

excellent service Kate was great can highly recommend

Great Professionalism, friendly and helpful staff and excellent facilities. Highly recommended Essence Audiology.

My visits to Essence Audiology have been really good in that the Audiologist, Katyln, has been very thorough and is not satisfied until she has achieved the very best results possible with my hearing aids. It has been a pleasure to attend Essence.

I was very happy with the service Caitlin admistted. I'll be back

I had a great experience at the Albury clinic, the front reception staff member was kind and the Audiologist listened genuinely to my concerns. I can highly recommend.

Friendly staff, stress free testing, very clean facility. Excellent work!

Professional, explained everything, no pressure to buy. Reasonably priced compared to the previous company's excessive quote.

The young tester was courteous, friendly, and a good listener. She did not try to rush me through and explained everything. Excellent service.

I have nothing but prize for the team at Essence Audiology they have reassured me that everything is okay and I appreciate this service

Great service. Friendly and helpful and they can adjust all brands of hearing aid.

Great friendly and thorough service 🙂

Thee we staff were friendly and helpful. Each step of my treatment was explained and well executed. I will definitely continue to use their services and happily recommend them.

Visited Essence Audiology in Albury recently and was seen by Kate very professional and very pleasant to talk to she inspected my ears and removed wax build up I would thoroughly recommend Essence Audiology to anyone who may need ear wax removal

Very courteous, friendly and professional staff. Excellent care given. Thank you so much.

The professional and courteous care taken with myself was excellent. I will highly recommend your service to family and friends.

I had visited to have my hearing aids serviced and had not returned for 3 years upon returning my custom hearing aids were located by the staff and I was given a full in-depth test and consultation the staff from admin to head audiologist are amazing to deal with and definitely went above and beyond for me

Great experience and professional attention with audiologist Kate during Annual Review.

Very professional, friendly and quality of treatment is second to none.

They were very helpful with my issue that i had and remedied it in a professional way.Any queries i had were addressed satisfactory.

Very happy with my hearing test assessment . My tests were very thorough.A choice of hearing aids were shown to choose from. Pricing was well explained . Was not pushed to buy any particular aids.

I had the best experience! They were so helpful & friendly. My experience was wonderful they knew what they were doing ! I would highly recommend.

Very thorough and professional

The EA audiologist ladies were very friendly and encouraging with dad. They were patient and explained the process to dad.

Every thing was explained to me in a way that I could understand. I felt at ease with the audiologist.

Really efficient, very thorough, explained everything really well, I was very happy at the end of it all.

Very friendly and very helpful Would recommend

They were very helpful with my issue that i had and remedied it in a professional way.Any queries i had were addressed satisfactory.

Honestly the service I recieved was sensational..above and beyond... I would highly recomend these services to anyone thats looking for some help with there hearing. There communication 100% excellent work. I left happy and being able to hear again was amazing thank you to Sarah.

The girls were very nice, made me feel relaxed. Procedure was a little uncomfortable but not that bad. I would definitely go back again

Highly recommend Essence Audiology Albury. I was very impressed with the level of professionalism and genuine care. All aspects of my test were explained. Overall, a very positive experience.

The staff were very professional and courteous. I was very pleased with the whole appointment and would highly recommend Essence Audiology to anyone experiencing problems with their hearing.

Great experience and professional attention with audiologist Kate during Annual Review.

Was a lovely experience. No waiting, gentle touch by audiologist. Can recommend it very highly. Thanks ladies.

Fabulous experience. Extremely professional. Very informative. Will definitely be returning.

I've been going to Essence Audiology for several years. I always find them extremely thorough, helpful and caring. I do not hesitate to recommend them. I am very grateful for their skill and caring.

Very thorough and professional

excellent service Kate was great can highly recommend

Friendly and knowledgeable people. Took the time to explain things in an easy to understand way

My visits to Essence Audiology have been really good in that the Audiologist, Katyln, has been very thorough and is not satisfied until she has achieved the very best results possible with my hearing aids. It has been a pleasure to attend Essence.

Walked in off the street. Just arrived in Albury. Reception staff were courteous and very helpful. Given an appointment the following day with the lady audiologist, who provided excellent advice and service. No pressure was applied in the choosing of my new hearing aids. After being with one Australian wide company for 15 years, I appreciate now the benefits of the independent advice and excellent service given by Essence Audiology.

I had a great experience at the Albury clinic, the front reception staff member was kind and the Audiologist listened genuinely to my concerns. I can highly recommend.

Great friendly and thorough service 🙂

Very courteous, friendly and professional staff. Excellent care given. Thank you so much.

Thee we staff were friendly and helpful. Each step of my treatment was explained and well executed. I will definitely continue to use their services and happily recommend them.

Super pleasant experience

I cannot speak highly enough of Caitlin and Sarah. I felt that I was really heard in terms of my hearing needs and barriers I was facing. Caitlin provided suggestions for improving my hearing in various situations including work and social environments and supported my use of technology with some great advice and training. I felt valued and at no point was I coerced into purchasing products I did not need. At FoH Sarah was friendly, welcoming and helpful. Altogether a very satisfying experience

I have always had a positive experience at Essence Audiology. My most recent appointment was unhurried and thorough with lots of good advice from my very capable audiologist.

Always friendly and helpful.

The service I received at Essence Audiology was absolutely 1st class,very friendly and helpful staff.I recommend Essence Audiology 100%

Staff helpful and very professional.

My experience at Essence was great. With other audiologists I was put off by their hard sell manner, & reluctant to visit an audiologist again. Essence, on the other hand, has been a breath of fresh air. Very professional yet friendly and helpful staff. I was certainly offered upgrades, but it was done in a helpful, pressure free manner. The fitting & adjustment of my new hearing aids was also quite an experience, especially how they were able to fine tune them to suit my needs. My sincere thanks to Essence Albury!

very helpful

Good service. Polite friendly staff. Easy to find location.

Friendly, professional and efficient. Thank you.

I have nothing but prize for the team at Essence Audiology they have reassured me that everything is okay and I appreciate this service

Caitlin is wonderful and helpful and the lovely lady on the front desk both my wife Shiree and I are very grateful for the excellent service.

I attended Essence Audiology in Albury for a full hearing assessment with Caitlin. Caitlin was very thorough and explained all tests that she was completing and gave me an explanation of the results. Caitlin was also happy to sent a report to my GP. I highly recommend Essence Audiology.

Highly recommend Essence Audiology. Staff are extremely pleasant and efficient and I felt very comfortable.

My annual check up was most satisfactory.

Excellent service and staff. As usual.

I have been with essence audiology for 2.5 years. They are extraordinary and professional and friendly group they listen to you and test your hearing to decide what type of hearing aid you may need. The follow-up is great. I cannot thank them enough for their service. Bob.

Always fabulous attention. Checking my ears & hearing aids is always a professional examination. Both my ears got the royal treatment today. Delightful staff & service. Nothing is a problem. We'll done. Chris

Great professional service with my hearing the outcome and not just seeing me as an easy target for expensive hearing aids

Informational, Helpful and Polite. 10 out of 10

Emailed to see if I could get an appt in albury. Received a callback with an appointment for Monday. Staff were friendly and very informative with the procedure (ear wax removal), process nice and easy no pain. Good pricing. Lots of parking out front and close by. Definitely recommend Essence Audiology in Albury.

Very happy with Essence Audiology. Great staff and nice, professional environment as well. The team there are always patient and helpful. Gold star.

Couldn’t wish for better service. Receptionist and Audiologist were beyond reproach

Very thorough checkup with both Caitlin and the receptionist very pleasant to deal with

My very elderly mum(99) and I both utilise Essence Audiology and have done so since their inception in Albury. We have always been treated with caring and respect. Nothing is too much trouble and if we have issues with our hearing aids we are seen promptly and problems solved efficiently.

I was nervous to go and get my ears checked. The woman who did my hearing check was kind, patient, understanding and gave me plenty of great advice. Highly recommend.

These ladies were very caring and the main thing for me is they accommodate my fragrance sensitivity which makes a huge difference

Was advised to see essence for a work hearing test. Making the appointment was easy and the staff during the test were awesome. Really nice shop. Highly recommend!

The team at Essence Audiology are all vey knowledgeable and friendly. Very happy with the service and highly recommended.

Amazing A wonderful experience from start to finish very helpful and knowledgeable Conducted hearing test effectively and quickly with a great explanation on hearing loss and progression levels

I went to get an audiometry last week and the service was really good, I was having a hard time and everyone was patient and understanding of my situation. The audiologist took the time to explain everything to me and included me in the strategies she recommended to follow up my diagnosis. They also sent me my results by email as requested. Highly recommend this place!

We were very happy with your care and expertise. Thankyou

Visited Essence Audiology in Albury recently and was seen by Kate very professional and very pleasant to talk to she inspected my ears and removed wax build up I would thoroughly recommend Essence Audiology to anyone who may need ear wax removal

The professional and courteous care taken with myself was excellent. I will highly recommend your service to family and friends.

I have had quite a few visits to the Albury branch and on each visit both the staff and the audiologists have been exemplary. Recommend highly

Very professional, friendly and quality of treatment is second to none.

Professional, explained everything, no pressure to buy. Reasonably priced compared to the previous company's excessive quote.

Fast, efficient and friendly service! The Audiologist should be banned from leaving! Thank you.

Went to Essence Audiology Albury, what a lovely refreshing experience. The receptionist was lovely, friendly and very helpful. She went the extra mile to see if I was eligible for Medicare assistance. The Audiologist was just as fantastic. Was a good, happy in persona and absolutely friendly too. My left ear was blocked and she so easily and tenderly treated me. I loved their professionalism and will recommend them anytime. Thank you Essence Audiology in Albury. Your service is the best.

My husband is a farmer and very difficult to get into Albury. When he does the team are fantastic and extremely helpful ensuring his hearing aids are updated with the latest features and his concerns are addressed with ease and compassion. Cannot recommend these guys enough.

Didn't get a chance to leave a review however i will leave one now. I was travelling from sydney to melbourne 2 weeks ago with a blocked ear and decided to stop by at essence to get my ears checked. My left ear was completely blocked, and my right one was almost blocked. Fortunately, the team at Essence Albury provided exceptional service and cleaned out the wax from both ears. Highly recommend!!

My Work Cover aids were dieing with just under a year to replacement.The helpful staff organised a new set of government funded aids that are just amazing, I can hear better than I have for ages.I can’t speak highly enough for their dedication and help,

Excellent friendly service. The staff are friendly and know their stuff. More than happy to continue this professional relationship.

I had the best experience! They were so helpful & friendly. My experience was wonderful they knew what they were doing ! I would highly recommend.

Great service. Friendly and helpful and they can adjust all brands of hearing aid.

Great experience very happy with the service and they have a lot of patients thank you